Cookie Policy
Tripsora Hotels is operated by Tripsora Capitals Ltd. First come the cookies used on hotels.tripsora.com, then the Cookie Policy of Tripsora Capitals Ltd.
Tripsora Hotels
Always on (essential). These make the site work and are not used for advertising:
| Name | Purpose | Set by | Lasts |
|---|---|---|---|
| tw_session | Keeps you signed in (guests, owners, admins) | hotels.tripsora.com | 30 days (2 hours in support mode) |
| ts_consent_v1 (local storage) | Remembers your cookie choice | hotels.tripsora.com | Until you clear it |
Only if you choose Accept all. Google AdSense (advertising) and ShareThis (share buttons) load on public pages, and may set their own cookies and use identifiers to show and measure ads or to count shares. Until you accept, the advertising script is not loaded. Google Analytics (measuring how the site is used) runs in a cookieless mode until you accept.
Partners. Maps showing a property's location load from OpenStreetMap, which receives your IP address. The hotel price map is provided by Stay22 and loads only after you press “Show hotels on the map”; Stay22 and Booking.com may then set their own cookies, and when you follow a link to Booking.com its cookie policy applies there. Stay22 may set a cookie that lets it credit Tripsora for a booking.
Visitor statistics. We count page views on our own server without any cookie or local storage, so nothing about it needs your consent; see the Privacy Policy.
Cookie Policy of Tripsora Capitals Ltd
This Cookie Policy explains how TRIPSORA CAPITALS LTD uses cookies and similar technologies (such as local storage) on www.tripsora.com, www.routeplanner.ai, www.trip-planner.ai and www.tripbuilder.ai, and how you can control them. It should be read with our Privacy Policy.
What are cookies and local storage?
Cookies are small files placed on your device by a website. Local storage and session storage are similar technologies that let a website keep information in your browser. First-party technologies are set by us; third-party ones are set by other companies whose content or services appear on our pages.
How you can control them
Essential technologies are needed for the Service to work and cannot be switched off through our consent tools. For all others we ask for your consent through our cookie banner / Cookie Consent Manager, where you can accept or reject each category and change your choice later. You can also block or delete cookies and site data in your browser settings (Chrome, Firefox, Safari, Edge). Advertising opt-outs: Your Online Choices.
Tripsora AI travel agent (essential – local storage)
These items make the chat work: they keep you signed in, keep your conversation when you return, and apply the question timer. They stay in your browser and are not used for advertising. "Sign out" and "New trip" remove them.
| Name | Purpose | Provider | Type | Expires |
|---|---|---|---|---|
| tsa_user | Your verified email address, first name, verification time and verification token for the AI travel agent (valid up to 30 days) | www.tripsora.com | local storage | until sign-out or 30 days |
| tsa_log | A copy of your recent conversation with the AI agent (up to 30 messages, incl. plan and map data) so it is still there when you return | www.tripsora.com | local storage | until "New trip" or you clear browser data |
| tsa_session | Reference to your conversation on our server | www.tripsora.com | local storage | until "New trip" |
| tsa_next_at | Time when you can send the next question (one question per minute) | www.tripsora.com | local storage | persistent |
| tsa_disclaimer_ok | Remembers that you read the notice before starting | www.tripsora.com | local / session storage | persistent / session |
| tsa_remind | References of saved plans for which you asked an email reminder (up to 10), so the reminder can be cancelled if you click a booking link | www.tripsora.com / www.tripbuilder.ai | local storage | until you click a booking link, or you clear browser data |
Language choice (functional – local storage)
If you choose a language with the language picker, we remember your choice so that the pages open in that language next time. It stays in your browser and is not used for advertising.
| Name | Purpose | Provider | Type | Expires |
|---|---|---|---|---|
| ts_lang | The language you chose with the language picker | www.tripsora.com / www.tripbuilder.ai / www.routeplanner.ai / www.trip-planner.ai | local storage | persistent |
Creator Program (trip-planner.ai)
These items are used on creator pages on www.trip-planner.ai.
| Name | Purpose | Provider | Type | Expires |
|---|---|---|---|---|
| crsid | Keeps creators signed in to their account and protects forms against forgery (essential). Set only when a creator or applicant uses the sign-in or account pages; not set for readers who only browse. | www.trip-planner.ai | first-party cookie (HttpOnly) | session |
| cr_rated_<trip number> | Remembers in your browser that you rated a Trip, so the stars show "thanks" next time. Stored only when you press a star. Contains the value 1. | www.trip-planner.ai | local storage | persistent |
| cr_hide_sticky | Remembers for this visit that you closed the "Planning this trip?" bar at the bottom of the screen. | www.trip-planner.ai | session storage | session |
The Remix form and plan pages do not set any cookie. Protection against automated misuse uses a short-lived code inside the page itself. We do not set a cookie to track which creator page you visited.
Embedded videos and photos (creator pages)
Creator Trips may show videos or posts from YouTube, Instagram, TikTok and X. They do not load until you press the "Load video" button on the page. Until then nothing is requested from those services, so they set no cookies and receive no information about you. When you choose to load one, that service may set its own cookies and receive your IP address and information about your device, under its own privacy and cookie policies. YouTube videos use YouTube's privacy-enhanced domain.
- YouTube (Google): youtube-nocookie.com – cookie information
- Instagram (Meta): policy
- TikTok: cookie policy
- X: cookie information
Photos of destinations on creator pages are loaded from Pexels (images.pexels.com), with the photographer credited. Pexels and its provider Cloudflare may set the cookies listed for .pexels.com in the sections below.
Trip pages on trip-planner.ai and itinerary pages on tripbuilder.ai also include a group tours widget from TourRadar. It loads only when you scroll to it. When it loads, TourRadar may set cookies or use similar technologies on your device. We do not control these; they are set under TourRadar's own policies, and the exact cookies can change. If you would rather not have them, you can block third-party cookies in your browser or scroll past the widget without it loading.
Itinerary pages on tripbuilder.ai and trip pages on trip-planner.ai also include a free walking tours widget from FreeTour. It loads only when you scroll to it. When it loads, your browser contacts FreeTour, which receives your IP address and may set the cookies listed for www.freetour.com and .freetour.com in the sections below. We do not control these; they are set under FreeTour's own policies, and the exact cookies can change. If you would rather not have them, you can block third-party cookies in your browser or scroll past the widget without it loading.
Maps (functional)
When the agent shows a trip map, the map is loaded from Mapbox, which receives your IP address and may store the following in your browser. Maps are only loaded when a plan with a map is shown.
| Name | Purpose | Provider | Type | Expires |
|---|---|---|---|---|
| mapbox.eventData* | Set by Mapbox when a trip map is shown (map performance and usage statistics) | www.routeplanner.ai / www.trip-planner.ai / www.tripbuilder.ai / www.tripsora.com / www.routeplanner.ai | local storage | persistent |
Payments and fonts
When you buy a question pack you are taken to Stripe Checkout (checkout.stripe.com). Stripe sets its own cookies there for payment security and fraud prevention, as described in Stripe's cookie policy. Our pages load fonts from Google Fonts, which receives your IP address but does not set cookies.
Essential website cookies
| Name | Purpose | Provider | Type | Expires |
|---|---|---|---|---|
| ts_consent_v1 | Remembers your choice in our cookie banner (accept all, or reject non-essential) | www.tripsora.com / www.tripbuilder.ai / www.routeplanner.ai / www.trip-planner.ai | local storage | persistent |
| __cf_bm | Cloudflare bot management on partner content | .pexels.com / .stay22.com | http cookie | 29 minutes |
| PHPSESSID | General session identifier for our PHP pages (e.g. sign-in) | www.napikano.com / www.routeplanner.ai / www.trip-planner.ai / www.tripbuilder.ai / www.tripsora.com | server cookie | session |
Performance and functionality
| Name | Purpose | Provider | Type | Expires |
|---|---|---|---|---|
| _cfuvid | Cloudflare security and performance | .pexels.com | server cookie | session |
| ts_ext_promo_v1 | Remembers that you closed or used the "Add to Chrome" prompt for our browser extension, so we do not show it again (30 days after closing it, 180 days after clicking it). Set only if you chose Accept all; nothing is stored if you reject non-essential storage. | www.routeplanner.ai / www.tripsora.com | local storage | 30 to 180 days |
| ts_ext_n | Counts the answers you have seen in this visit, so the extension prompt appears only once or twice (set only if you chose Accept all) | www.routeplanner.ai / www.tripsora.com | session storage | session |
| st_shares_# | Performance of viewing an online catalogue | www.routeplanner.ai / www.trip-planner.ai / www.tripbuilder.ai / www.tripsora.com | local storage | persistent |
| MC1 | Identifies browsers visiting Microsoft/Expedia partner pages | .affiliates.expediagroup.com / .creator.expediagroup.com | server cookie | 4 years 11 months |
| AWSALB / AWSALBCORS | Load balancing | www.freetour.com | server cookie | 7 days |
| freetour | Session cookie set by FreeTour when its walking-tour widget loads | .freetour.com | server cookie | 7 days |
| yt.innertube::nextId / ::requests, yt-remote-device-id, yt-remote-connected-devices, ytidb::LAST_RESULT_ENTRY_KEY | Embedded YouTube videos | www.youtube.com | local storage | persistent |
| VISITOR_PRIVACY_METADATA, __Secure-ROLLOUT_TOKEN | YouTube consent state and feature rollout | .youtube.com | server cookie | 5 months 27 days |
| rc::h | Google reCAPTCHA security | www.google.com | local storage | persistent |
Analytics and customisation (consent)
| Name | Purpose | Provider | Type | Expires |
|---|---|---|---|---|
| __stid | ShareThis: user activity | .sharethis.com | server cookie | 11 months 30 days |
| s7 | Site usage and behaviour | .routeplanner.ai / www.routeplanner.ai / www.trip-planner.ai / www.tripbuilder.ai / www.tripsora.com / www.stay22.com | cookie / session / local storage | up to 11 months 30 days |
| _ga / _ga_# | Google Analytics: distinguishes visitors and sessions | .routeplanner.ai | http cookie | 1 year 1 month |
| google_ama_config | Google Auto Ads configuration | www.routeplanner.ai | local storage | persistent |
| __gpi | Google products interaction | .routeplanner.ai | http cookie | 1 year 24 days |
With your consent, Google Analytics also records anonymous events that show which steps of our services are used (for example opening the chat, signing in, sending a question, receiving a plan, clicking a booking link, seeing the payment screen), together with the language of the page. These events never contain your messages, email address or name.
Advertising (consent)
| Name | Purpose | Provider | Type | Expires |
|---|---|---|---|---|
| _cc_id / _cc_dc | Lotame audience data | www.routeplanner.ai / www.trip-planner.ai / www.tripbuilder.ai / www.tripsora.com / .routeplanner.ai / .crwdcntrl.net | local storage / cookies | up to 8 months 26 days |
| __eoi, __gads, FCCDCF, google_adsense_settings | Google advertising, consent and conversion | .routeplanner.ai / www.routeplanner.ai | cookies / local storage | up to 1 year 24 days |
| IDE, test_cookie | Google DoubleClick ad measurement | .doubleclick.net | server cookie | up to 1 year 11 months |
| YSC, VISITOR_INFO1_LIVE | YouTube advertising and account verification | .youtube.com | server cookie | session / 5 months 27 days |
Unclassified
These are being classified with the help of their providers.
| Name | Provider | Type | Expires |
|---|---|---|---|
| panoramaId_expiry(_exp) | www.routeplanner.ai / www.trip-planner.ai / www.tripbuilder.ai / www.tripsora.com / .routeplanner.ai | cookie / local storage | up to 24 hours / persistent |
| nuid | .avsplow.com | server cookie | 11 months 30 days |
| HMS, DUAID | .affiliates.expediagroup.com / .creator.expediagroup.com | server cookie | 30 minutes / 4 years 11 months |
| lotame_domain_check | .routeplanner.ai | http cookie | < 1 minute |
| partner_id | www.routeplanner.ai / www.trip-planner.ai / www.tripbuilder.ai / www.tripsora.com | local storage | persistent |
| currency.p, currency.d, order.booking | widget.kiwitaxi.com | local storage | persistent |
| FCOEC, FCNEC | .routeplanner.ai | http cookie | 11 months 30 days |
| __Secure-YNID | .youtube.com | http cookie | 5 months 27 days |
Partner websites
When you follow a booking link (for example to Trip.com, a hotel site via Stay22, GetYourGuide, Kiwitaxi or Ubigi), that partner sets its own cookies under its own policy, including to attribute your booking to us.
Other tracking technologies
Some emails and pages may use web beacons (tracking pixels) to understand whether content was viewed, where you have consented. Plan emails you request contain a map image loaded from Mapbox when you open the email.
The Remix form and plan pages do not set any cookie. Protection against automated misuse uses a short-lived code inside the page itself.
Updates and contact
We update this policy when the technologies we use change. Questions: privacy@routeplanner.ai or TRIPSORA CAPITALS LTD, 124 City Road, London EC1V 2NX, United Kingdom.
Related documents: Terms of Service · Privacy Policy · Cookie Policy · Disclaimer & Affiliate Disclosure · Digital Product Purchase Agreement · Creator Terms
Contact: privacy@routeplanner.ai (privacy and general) · cs@tripsora.com (technical) · billing@tripsora.com (payments and cancellations)